A customer came in with a laptop running Windows 7. He thought he was not connected to the internet as there was a red cross through the icon at the bottom right of the screen that suggests no internet connection.When I clicked on the icon it showed that it was connected.

You could also load web pages and play videos on youTube.com

To fix this fault you have to use the registry editor as it looks like permissions get screwed up.

Click the “Start Button”

type “regedit” without the quotes and press enter.

Navigate to HKLMSOFTWAREMicrosoftWindows NTCurrentVersionNetworkList by clicking the following

  • HKEY_LOCAL_MACHINE
  • SOFTWARE
  • Microsoft
  • Windows NT  <—- note that it is Windows NT
  • CurrentVersion

Now right click on NetworkList and select “Permissions”

Click “Advanced”

Select “Everyone” or “SYSTEM”

Put a tick in the box “Replace all child object permissions with inheritable permissions from this object”

Click OK.

Restart your computer and all should be well.

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